We all value our customers, but the way we’re helping them is lacking and outdated. Today, the best way to grow your business is through happy customers. Not only do they buy more and stay with you longer, satisfied customers are a valuable source of referrals. With this in mind, HubSpot has released Service Hub; a new product focused on improving the customer experience.
In short, the Service Hub is a modern customer service software aiming to empower your team to bring a personalized experience to your customers. The software is equipped with tools like support tickets, live chat, knowledge base and customer satisfaction surveys, all to provide your internal team efficiencies and keep your customers delighted.
All of the functionality is integrated within your HubSpot portal, to make the visit to customer to promoter experience seamless. By integrating Service Hub with Marketing Hub and Sales Hub, you will have a complete record of a customer's interactions with your company, giving you a clear picture of all their information and needs.
HubSpot Conversations is a live chat that will help your team solve problems in real time. Using the dashboard, your team will be able to manage customer communications at scale through a universal, collaborative inbox that aggregates customer chats, emails and more.
With the Knowledge Base, you can turn your customers' most frequently asked questions into a resource database. A knowledge base can house help articles and documentation that is accessible and searchable to customers letting them help themselves in an instant.
When a customer fills out a form, sends an email, or reaches out through live chat, HubSpot can automatically create a ticket based on who it’s from and the source of the message, and route it to the right person on your team for help.
The Feedback tool lets you send surveys to customers to receive evaluations, allowing you to provide a better customer experience. You'll have access to Net Promoter Score, Customer Effort Score surveys and Customer Satisfaction surveys.