Rubric Documentation

System - 500 Error

Inform users that a server error has occurred.

This template should be set on the 500 error page in your portal’s Website > Pages > System Pages settings.

Hidden Modules

Global Partials

Understanding the 500 Error Template

The 500 error template in the Rubric theme serves as your site’s safety net when server-side issues occur beyond your visitors’ control. Unlike 404 pages that handle missing content, this template displays when HubSpot’s servers encounter technical problems processing a request. Having a well-designed 500 error page helps maintain your brand’s professional appearance even during unexpected downtime.

When you configure this template in your Website > Pages > System Pages settings, you’re creating a consistent user experience that aligns with your institution’s visual identity. The Rubric theme’s structured approach ensures your error page maintains the same typography, color schemes, and navigation elements as your main site pages.

Customization best practices for your 500 error page include keeping the message simple and reassuring. Since server errors are temporary, avoid technical jargon that might confuse visitors from your educational institution or event attendees. Instead, acknowledge the issue and provide alternative ways to access important information, such as contact details or links to your main pages.

The Page Settings module allows you to control the header transparency, which you might want to keep consistent with your other system pages for brand continuity. Consider whether a transparent header works well with your error page background imagery or if a solid header provides better readability for your error messaging.

Remember that visitors typically reach this page during stressful moments when they can’t access the content they need. Use the global partials system to include helpful elements like your main navigation, contact information, or links to frequently accessed resources like academic calendars or event schedules that are particularly relevant to your Rubric theme’s education-focused audience.