If you’re one of those marketers freaking out, don’t. There are multiple impactful digital marketing tactics you can use to interact with Gen Z. However, one may be more effective than others, and that’s SMS.
Why SMS Marketing Communication Is The Answer
Like their slightly older counterparts, Gen Z has an emotional connection to their phones, but even more so. While Millennials can remember dial-up internet and other fledgling technologies, most of Gen Z can’t. They’re the first generation to grow up with technology, and in particular, with smartphones. Consider these facts from various studies:
The list could go and on, but you can gather just how valuable Gen Z considers their cellphones. Add in the high deliverability, open, click, and response rates of SMS for all generations, and you have a recipe for success. Now, you need some ideas for texts.
Campaign Strategy #1: Sending Coupons or Promotions for Smaller Businesses
Larger companies can use SMS for promotional purposes as well, but there’s a reason we’re calling out smaller organizations. Gen Z grew up in the shadow of the 2008 recession, so they trust big brands less and appreciate frugality more. Smaller businesses can gain their trust quicker through SMS through unique opt-in campaigns and then foster the relationship with coupons and promos codes.
Campaign Strategy #2: Making Them Brand Ambassadors
In many ways, Gen Z and Millennials are similar, especially when it comes to older Gen Zers. You can get their attention by getting them involved in building your brand through text. For instance, when you send them a text message, you can ask them to share it with their friends, spread the word online, or upload a screenshot of your message to social media. If you reward them with a coupon or exposure, you can create a capable army of “mini-influencers” with SMS’s power.
Campaign Strategy #3: Engaging with Them in The Hiring or Interviewing Process
A lot of Gen Z is already in the workforce, with more entering every day. Take advantage of this by utilizing SMS throughout your interviewing or hiring process. We’ve already established they’re looking at their phones a large portion of the day, so if you need to get in touch for references, text them. You can also send follow-ups on interviews, next steps if they get hired, or onboarding messages via text. Whatever it is, capitalize on the fact that this massive generation of workers is coming your way.
Wrapping It Up
These are just a few of many SMS campaign examples to connect with Gen Z. Because of their propensity for mobile devices, you’re likely to be successful with any text message campaigns. However, there are still things you need to consider to increase engagement, such as:
Personalizing your messages
Not bombarding them with too more information
Remaining compliant with SMS rules and regulations
Sending texts at the right time
Want to make the most your Gen Z communication strategy? Our product brand, SyncSmart, has the solution for you: The Twilio HubSpot Extension. This workflow extension tool combines Twilio's SMS messaging capabilities with HubSpot's powerful marketing automation platform, making it easier than ever to create personalized, targeted messaging campaigns that resonate with Gen Z audiences.
With SyncSmart's Twilio HubSpot extension, you can deliver highly relevant, timely messages directly to your customers' mobile devices, helping you build deeper connections and foster long-term loyalty. So why wait? Download the app today and start engaging with Gen Z in a whole new way!
By: Kelly Groover
Kelly serves as the Specialist of People and Talent for Lynton. She lives in Savannah, GA with her husband, daughter, and two dogs. When she's not managing conversion rates and lead generation for the company, she's typically playing soccer or watching football.