Even if you have email and social media customer engagement covered, you may be leaving out a highly effective and popular tactic for sharing messages with your prospects and clients. That method is Short Messaging Service (SMS) marketing.
If you’re shaking your head thinking SMS marketing isn’t for you, consider this: Mobile users open 98% of texts, and 90% of them read them within three minutes.
Consider these other stats:
- SMS response rates are up to 295% higher than phone call response rates
- Only 10% of users view SMS marketing messages as spam, and some customers think businesses should send them more
- The average response time for a text message is 90 seconds, compared to 90 minutes for email
As long as you ensure your messages are relevant, on target, and helpful to your audience, SMS marketing is beneficial and can be used in a variety of ways.
11 Ways to Create Effective SMS Marketing Campaigns
Here are 11 ways you can use SMS in your marketing campaigns to boost engagement, trust and sales.
Generate New Leads
Texts can be used to capture leads and contact information, merging the new info with your existing contact list. With an integrated SMS platform linked to HubSpot, putting your new contacts into your portal for easier, future communication is seamless and allows you to personalize your campaigns.
Send Out Reminders
Appointment reminders can be incredibly helpful when sent out as a text, and you can also use SMS for reminders for meetings, workshops, and other scheduled events. Take advantage of personalized send times so your users will receive their messages in a time frame best suited for them. After all, the average American checks their cell phone 106 times per day. You’re sure to find a time that works for them and you.
Keep Your Audience Informed of Pertinent Details
Texts provide immediate information on early closings, late openings, bad weather, emergencies, or other useful info that could save your contacts time and reduce stress. These texts could be particularly helpful for school districts, colleges and universities.
Serve As Customer Support
Instead of being inundated with people calling to ask the same set of questions, send out commonly requested information as texts. These can include business or holiday hours, location, and directions.
Similarly, you can let your customers text with your customer support team if they have a question specific to them. With the popularity and ease of chatbots, it’s not surprising some customers may prefer sending text messages over calling for support.
Encouraging texting with your business allows customers to provide on-the-spot feedback about your shop, products, or services — to which you can just as quickly respond with a hearty thank you. The back-and-forth exchange helps build relationships and brand loyalty while proving you're on top of the communication game.
With an integrated platform, all your communication is saved to a contact record in HubSpot. With that information, you can create a workflow to be notified when anyone texts your dedicated text number, then assign a task to the person in your company responsible for answering. The immediacy can also help strengthen your relationship with your contacts.
Collect Opinions and Views
Explicitly setting up text-powered polling and voting allows you to engage with your audience while collecting pertinent information. The data you collect here can then be potentially used to create content for other elements of your marketing strategy.
Serve as an Alternative to Email
Long-form messaging can also work as a text, mainly if it's essential information that customers would benefit from knowing quickly. As noted, most people read their texts, while not everyone opens every email they receive.
Make Submissions Easy
Whether you're asking for photos, videos, or entries into contests and giveaways, text messages can make the file submission process easy and instantly accessible for your customers. You also have the option of capturing additional information during the process.
Not only can texts invite your contacts to make donations to your nonprofit or fundraiser but they can make it incredibly effortless to do so by including a link to your donation page. Nonprofits could also use a text campaign to recruit volunteers and thank donors.
Direct Recipients to Other Actions
Contacts that want to send you an application, start the return process, or take other action for which you have an online form can also be sent a text with a link that directs them to what they need.
Promote Sales, New Inventory, or Seasonal Merchandise
Whether you want to send out a quick reminder about a weekend sale, share a special coupon or offer, or showcase a new line of products, SMS can do it fast — and with photos.