Unlike more traditional agencies, we employ an entire support team dedicated to resolving issues, answering questions, and maintaining the overall health of our clients’ web, marketing, and integration projects. Because of this, we can quickly shift resources to get your most pressing concerns addressed in a timely fashion.
All of our projects start with a collaborative statement of work that outlines expectations and defined response times.
Through the use of our ticketing system, your issue can be addressed and resolved in no time. All open tickets are sent directly to a member of our support team and escalated accordingly.
We know some projects, like our HubSpot integrations, take more technical heavy-lifting than others. That’s why we offer different packages that contain different levels of support to fit the needs of your project.
Nothing sounds worse than coming to work one day and seeing your integration data isn’t syncing or your development project is stalling. That’s why we proactively monitor all our clients’ projects so we can fix any production issues before you have to submit a ticket.
You’ll never have to wait for a response about an issue you’re facing when you work with Lynton. Whether you use our ticketing system or email us directly, we’ll guarantee you an answer within the time frame determined in your statement of work.
Our company is filled to the brim with experts on everything surrounding integrated inbound marketing -- and HubSpot. We will work tirelessly to expand our knowledge by getting professional certifications, so we can better serve you.
We’re all about transparency at Lynton, so we’ll provide you with a customer login to our help desk system so you can always check the status of your project.
Every project is unique, and our pricing reflects this. From support packages for heavier projects like HubSpot integrations to a pay-as-you-go model for marketing and sales projects, there’s a model for you.
“Extremely happy with James from Lynton’s dedication to resolve our issue as well as a clear description of all steps of debugging and testing. Really happy with the service.”Thorarinn Olafsson LS Retail
Support is delivered through our ticketing system and email during business hours of 9am - 6pm U.S. Central Time Monday through Friday, excluding U.S. holidays.
All new projects are routed to sales managers.
Our support team can move production issues, like bugs and other flaws, ahead of development work, so your concerns are addressed more quickly.
Support package prices vary depending on your level of need and the project itself.