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As Your Integrated Inbound Partner, We’re With You From Start to Always


We’re A Different Kind of Agency When it Comes to Support. Here’s Why.

Unlike more traditional agencies, we employ an entire support team dedicated to resolving issues, answering questions, and maintaining the overall health of our clients’ web, marketing, and integration projects. Because of this, we can quickly shift resources to get your most pressing concerns addressed in a timely fashion.

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What Your Support at LyntonWeb Looks Like

Get an expert support team -- separate from your project manager.


Defined Support Terms

 

All of our projects start with a collaborative statement of work that outlines expectations and defined response times.

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Easy to Contact Help Desk

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Through the use of our ticketing system, your issue can be addressed and resolved in no time. All open tickets are sent directly to a member of our support team and escalated accordingly.

Support Packages

 

We know some projects, like our HubSpot integrations, take more technical heavy-lifting than others. That’s why we offer different packages that contain different levels of support to fit the needs of your project.

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Managed Service

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Nothing sounds worse than coming to work one day and seeing your integration data isn’t syncing or your development project is stalling. That’s why we proactively monitor all our clients’ projects so we can fix any production issues before you have to submit a ticket.

What You Can Expect From LyntonWeb Support


 

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Responsive

You’ll never have to wait for a response about an issue you’re facing when you work with LyntonWeb. Whether you use our ticketing system or email us directly, we’ll guarantee you an answer within the time frame determined in your statement of work.

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Wide Range of Expertise

Our company is filled to the brim with experts on everything surrounding integrated inbound marketing -- and HubSpot. We will work tirelessly to expand our knowledge by getting professional certifications, so we can better serve you.

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Access to Ticketing Portal

We’re all about transparency at LyntonWeb, so we’ll provide you with a customer login to our help desk system so you can always check the status of your project.

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Agency and Integration Pricing

Every project is unique, and our pricing reflects this. From support packages for heavier projects like HubSpot integrations to a pay-as-you-go model for marketing and sales projects, there’s a model for you.

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“Extremely happy with James from LyntonWeb’s dedication to resolve our issue as well as a clear description of all steps of debugging and testing. Really happy with the service.”
Thorarinn Olafsson LS Retail ls-retail-logo

Speak with an expert

Schedule a consultation to discuss your business needs


Frequently Asked Questions


When is support open?

Support is delivered through our ticketing system and email during business hours of 9am - 6pm U.S. Central Time Monday through Friday, excluding U.S. holidays.

Can I request a new project through the ticketing system?

All new projects are routed to sales managers.

How are you different from HubSpot support?

Our support team can move production issues, like bugs and other flaws, ahead of development work, so your concerns are addressed more quickly.

How much does additional support cost?

Support package prices vary depending on your level of need and the project itself.

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