How to Know If It's Time to Break Up With Your Marketing Agency

10/09/2023 5 min read Written by Corie Stark

Ah, the marketing agency relationship. It's a bit like dating. At first, everything is rosy. The honeymoon phase is in full swing, and you think you've found "the one." 

But as time passes, you might notice some cracks. Maybe the results aren't what you expected, or the communication has waned. So, how do you know when it's time to stick it out or move on? 

Let's dive in. 

Evaluating Your Current Marketing Agency

Before you even think about breaking up with your marketing agency, it's crucial to take a step back and assess the current situation. After all, you wouldn't end a long-term relationship without some serious thought, would you?

Assessing Performance Metrics

First things first, look at your numbers. Are you getting what you were promised? Look at KPIs like lead generation, conversion rates, and customer acquisition costs. If these numbers are positive, you might want to hold off on saying goodbye.

  • Lead Generation: Are you getting enough qualified leads? What's the quality of these leads? Are they converting? Are they the kind of leads that fit your ideal customer profile?
  • Conversion Rates: Are these leads turning into paying customers? How does this compare to industry standards? Are you seeing a steady increase in conversions over time?
  • Customer Acquisition Cost: Is the cost of acquiring a new customer reasonable? Is it sustainable in the long run? How does it compare to the lifetime value of a customer?
  • ROI: Are you getting a good overall return on your investment? Are your key performance indicators being met? Have you seen an uptick in engagement, like website visits, organic traffic, or something similar? 

If these metrics are consistently underperforming, it might be a sign that your agency isn't quite up to snuff. But remember, as the saying goes, Rome wasn't built in a day. Ensure you've given it a reasonable amount of time before jumping to conclusions.

Gauging Client-Agency Communication

Open and honest communication is the cornerstone of any successful relationship, professional or otherwise. Are your emails and calls being returned promptly? Are you a priority or just another client on a long list? If you're feeling neglected, it might be time to reconsider.

Warning Signs It's Time for a Change

Alright, so you've done your homework. Let's talk about some glaring red flags that scream, "It's not me. It's you!"

Lack of Transparent Reporting

If your agency feels secretive in any way, that's a problem. You should have full access to all data and reports related to your campaigns: no smoke and mirrors, just straightforward, transparent reporting.

Poor Alignment with Business Goals

Your marketing agency should be an extension of your team, aligned with your business objectives. If they're pushing services or campaigns that don't propel your goals, it's a mismatch made in marketing hell.

Cookie-Cutter Strategies

Are you getting a one-size-fits-all approach? Your business is unique, and your marketing strategy should be, too. If your agency is recycling strategies from other clients, it's time to say goodbye.

Inconsistent Communication

If your agency is ghosting you or only reaching out when they have something to sell, that's a major red flag. Consistent communication is critical to a successful partnership.

Questions to Ask Before Breaking Up

Before you say, "It's over," ask yourself a couple of key questions. It's like a pre-breakup reality check.

Are My Expectations Reasonable?

Are you expecting overnight success? Marketing is a marathon, not a sprint. Make sure your expectations align with industry norms and timelines.

Have I Communicated My Concerns?

Before pulling the plug, have an open dialogue with your agency. Sometimes, a simple conversation can resolve misunderstandings and set a new course for success.

Is the Contract Fair?

Take a look at your contract. Are there any clauses that are unfavorable to you? Sometimes, the devil is in the details, and it's worth revisiting the fine print.

What's the Feedback Loop?

Is your agency open to feedback, or do they get defensive? An agency that can't take constructive criticism is an agency that won't grow with you.

Read More: Top 5 Benefits of Partnering with a Remote Marketing Agency

Moving On: Selecting a New Marketing Agency

So you've decided to move on. Good for you! But before jumping into a new relationship, let's talk about what you should look for in your next agency partner.

Defining Your Marketing Needs

What are you looking for in a new agency? Do you need a full-service firm, or are you just looking for someone to manage your social media? Make a list and start looking. Focus on things like: 

  • Services Required: SEO, PPC, content marketing — what exactly do you need, and do they provide it? 
  • Budget: Know your budget constraints.
  • Industry Experience: Does the agency have experience in your specific industry?

Choosing the Right Fit for Your Business

Finding a new agency is like going on a first date again — only this time, you have experience. Look for an agency that complements your business and actually understands your goals. Think about: 

  • Culture Fit: You'll work closely with this agency, so make sure their vibe aligns with yours.
  • Client Testimonials: Check out their testimonials and ask to speak to some current clients if possible.
  • Portfolio: Take a look at their past work. Does it impress you?
  • Team Dynamics: Who will you be working with? Make sure you meet the team before making a decision.

Discover a Better Marketing Partnership with Lynton

So there you have it — a comprehensive guide to evaluating your current marketing agency and making an informed decision about your next steps. 

Looking for a new agency that ticks all the boxes? Consider Lynton. We offer transparent reporting, align with your business goals, create custom strategies, and hey, we're pretty fun to work with, too. Take a look at some of our case studies and creative portfolios for proof. 

Ready to make a change? Let's chat.

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By: Corie Stark

After spending many years as a sports journalist, Corie switched to marketing in 2013. Her love of writing, talking to people, and keeping up with the industry enables her to use her skills for anything from social media to long-form blogging. Outside of work, she enjoys hiking with her dogs and making her cats chase the ever elusive red dot.

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