11 PIECES
They built the locks. We have the keys.
The Five Locks: How SaaS Vendors Keep You Trapped
Every major SaaS platform uses five mechanisms to make leaving feel impossible. A framework from 16 years inside HubSpot.
08 / 09
Sixteen years inside, documented in order.
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Start with Part 1 → In this section
The HubSpot files, opened one by one.
How the locks actually work — each mechanism, documented from the inside.
05
Field notes from the transition.
What we're learning while we build the way out.
02
01
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