HubSpot Launches Premier Support Assistance for its Customers

03/09/2015 2 min read Written by Jenny Traster

hubspot-customer-helpEach month, HubSpot rolls out new product features, offerings and integrations, improving the overall customer experience with the software. In February alone, HubSpot announced new transactional e-mails, localized time features for companies working across several time zones and a Shopify integration.

To help their customers navigate the newly unveiled and traditional inbound marketing services the platform provides, HubSpot recently launched premium support and assistance packages. For an additional cost, you can bypass the line and have your support ticket answered by a senior support representative. No more wasted hours trying to self-diagnosis what is wrong with a campaign setup, workflows and contact lists. 

Depending on the level of support needed, HubSpot’s Premier Services offers four packages. Starting at $250/month, the packages range from ground-floor priority assistance to penthouse premium support.

Each package includes the following services:

  • Priority access for web tickets submitted
  • Unlimited access to HubSpot's certification programs 
  • Special updates and announcements about new Premier Services
  • Campaign assistance on (1) campaign per year

However, if you're seeking additional technical support, you can enroll into a plan that offers:

  • Campaign assistance of either (1) per quarter or (3) per quarter
  • Named support rep + up to one (1) product training or account review per quarter
  • Access to a Customer Success Manager on the Premier Services Team
  • Access to a technical consultant

If you don't need the full-service support of an agency, but need a trusted partner to turn to for technical support, talk to HubSpot about Premier Services.

Similar to HubSpot, LyntonWeb supports our customers with a variety of support packages to choose from. While some customers need our inbound marketing services to help grow their business and keep marketing efforts current, others don't need an entire inbound marketing program. For those customers, we offer LyntonCare packages to help maintain recently launched WordPress or HubSpot COS websites. The packages provide regular analytics reviews, strategy and consulting sessions, website updates and help with campaign development.

If you're interested in learning more about our website support and marketing services, contact us.

Even with the ease of using HubSpot, we understand that technical issues can arise from time to time. Having a team of support consultants at either HubSpot or LyntonWeb can smooth frustrations and keep you on track for launching a campaign on time. 

Photo Credit

By: Jenny Traster

With a love of HubSpot dating back to 2010, Jenny works with clients to put the pieces of the inbound marketing puzzle together, from content marketing and social media management to demand generation and lead nurturing. When she’s not digging through data or reading the latest in social media trends, you’re most likely to find her traveling, practicing yoga or hiking with her dogs in the great outdoors.

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